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Forum Discussion

mcapehart's avatar
mcapehart
New member | Level 2
3 months ago

Why am I getting an error that my Dropbox account is full?

Myself, two other family members share our accounts with each other.  My employer has shared a folder with my account.  The three accounts and the office folder have 2.75GB used in total.  None of th...
Error Messages
Shared Folders
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for your post, mcapehart! 

Since the folder you mention was only shared with your own Dropbox account, then it’ll only affect your storage usage indeed, and not the Dropbox accounts of the other family members. 

Can you send me a screenshot of your Dropbox account’s usage, as it appears on your Plan tab?

Finally, when you say you weren’t given an option about the work folder, do you mean that you’d like to remove it from your Dropbox account, so that it doesn’t take up space from it?

Let me know.

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