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Whatsgoingon's avatar
Whatsgoingon
New member | Level 2
4 years ago
Solved

Why didn't I receive my referral bonus?

Hello, I referred a friend a few days ago via mobile app, just as it is explained and following the process correctly, but didn't get the bonus yet. Why is that? Anyone with the same problem...? Rega...
Referrals
Storage space
  • Rich's avatar
    Rich
    4 years ago
    Whatsgoingon wrote:
    Hello, I referred a friend a few days ago via mobile app, just as it is explained and following the process correctly, but didn't get the bonus yet. Why is that?

    Did they install the Dropbox application on a unique computer? Mobile devices do not count for referrals. After they install and sign into the Dropbox application on a unique computer, they also need to verify their email address.

     

Stephen Leake's avatar
Stephen Leake
Explorer | Level 3
3 years ago

Hello Dropbox support, I just downloaded the dropbox on my computer as a new user via a referral email from a friend but its showing ineligible.

i will be grateful i you can please resolve this issue. thank you

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Stephen Leake, thanks for posting here today! 

 

Can I send you an email, in order for us to have a closer look into this? 

 

Keep me posted!

  • Stephen Leake's avatar
    Stephen Leake
    Explorer | Level 3
    3 years ago

    Dear Megan , yes please email me , thank you

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Stephen Leake, I just sent you an email, so make sure to get back to me, when you have a moment.

       

      Thanks!

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