Forum Discussion

zenku's avatar
zenku
New member | Level 1
12 months ago

Your account is out of storage even though I have 2TB.

So i was uploading pictures and videos  to my drop box folder. its like 1278 combination of picture and video. I uploaded it to my dropbox folder and when i came back it says 149 paused and it also says that im out of storage even tho its 2.5GB/2TB pls help

Storage space

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey zenku, let's jump right into this!

    Can you use your account online to try to upload an individual file, just to see if the behavior remains the same there?

    Have you tried signing out of the app, and then back in?

    Keep me posted!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!