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Forum Discussion

gherson's avatar
gherson
Explorer | Level 4
3 years ago
Solved

"A JavaScript error occurred in the main process"

Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture:  Javascript erro...
desktop
windows
  • Mike DBX's avatar
    Mike DBX
    3 years ago

    Hello all,

     

    We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture.  For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂

Bram S.1's avatar
Bram S.1
Explorer | Level 4
3 years ago

Hello.  One of our computers is having the same issue. It's been updated to the latest version of Windows 10 with all the recent security updates.  I have rebooted many times, I have uninstalled, rebooted, reinstalled.. i have used the installer from dropbox.com/capture and also the Windows Store. Same result.. installs. but at launch, the same Javascript error.

 

Please advise.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Bram S.1! Just to clarify, did this issue occur right after updating your computer to the latest Windows 10 version? 

  • Mike DBX's avatar
    Mike DBX
    Icon for Dropbox Engineer rankDropbox Engineer
    3 years ago

    Hello all,

     

    We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture.  For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂

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