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magawla's avatar
magawla
New member | Level 1
2 months ago

"Access Blocked: Dropbox's request does not comply with Google policies" error on Android

I changed my mobile phone and after that, I see the message "Access Blocked: Dropbox's request does not comply with Google policies". I can use Dropbox with my old mobile phone with the same account but with the new phone not and see that message.

Android
Mobile

4 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi magawla, thanks for bringing this to our attention.

    Are you getting this when attempting to install the Dropbox mobile app, or when trying to open a file from within the app?

    This will help me to assist further!

    • magawla's avatar
      magawla
      New member | Level 1
      2 months ago

      Hello Jay,

      I am getting this when trying to open a file within the app.

      It leads me to a login page and if I select "Login with Google" then I see the error messages.

      I can open the same files with my old mobile phone with the same account.

      Regards...

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Are you trying to open any file via the app, or is it only for specific file types that you're getting this message?

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