Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

magawla's avatar
magawla
New member | Level 1
2 months ago

"Access Blocked: Dropbox's request does not comply with Google policies" error on Android

I changed my mobile phone and after that, I see the message "Access Blocked: Dropbox's request does not comply with Google policies". I can use Dropbox with my old mobile phone with the same account but with the new phone not and see that message.

4 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi magawla, thanks for bringing this to our attention.

    Are you getting this when attempting to install the Dropbox mobile app, or when trying to open a file from within the app?

    This will help me to assist further!

    • magawla's avatar
      magawla
      New member | Level 1

      Hello Jay,

      I am getting this when trying to open a file within the app.

      It leads me to a login page and if I select "Login with Google" then I see the error messages.

      I can open the same files with my old mobile phone with the same account.

      Regards...

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Are you trying to open any file via the app, or is it only for specific file types that you're getting this message?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!