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jakryk's avatar
jakryk
Helpful | Level 5
7 years ago
Solved

Actual Desktop app won't open

I need to get the actual app to open so I can change the settings (because even though I select "never for this device" for downloading photos, I get the stupid Download Photos window Every Friggin T...
desktop
Install
  • Jane's avatar
    Jane
    7 years ago
    Itā€™s great that weā€™ve now ruled out this being attributed to a syncing issue, so letā€™s follow a different path towards resolution jakryk. 
     
    Taking it from where weā€™ve already left off, it looks like youā€™ve been able to locate the Dropbox icon, Dropbox is syncing your files across devices & the issue primarily lies on the pop-up message youā€™re seeing upon connecting your phone, where your option wouldnā€™t stick. Please let me know if Iā€™ve missed anything along the way. 
     
    Just as a brief follow-up to Elixir's pointers, kindly note that if youā€™re working on a Windows 10 device, you should be able to disable Camera Uploads by changing your Autoplay settings, as below: 
     
    ā€¢ Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the right hand side of your profile picture in the Notifications panel.
    ā€¢ Select "Preferences" & then Select the ā€œImportā€ tab.
    ā€¢ In the window that appears, click on "Change AutoPlay Settings".
    ā€¢ In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
    ā€¢ Click on the drop-down menu and change the option accordingly. 
     
    Please let me know if you had adjusted this setting previously &/or the results &I'll follow-up with you soon. Thnks again for keeping in touch with us! 
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey ATKDG, thanks for checking in with us! 
 
Itā€™s great that you included screenshots for me, so Iā€™ll take it from what Iā€™m seeing & your description. It looks like you can access the Dropbox Preferences fine, so this makes me think that the app runs normally. 
 
  • Could I have you check on your system tray for the Dropbox icon as below? 

 

  • If youā€™re not seeing that, can you clarify if you're using a workaround to access the Dropbox Preferences? 
  • Also, could you specify if you're seeing the sync icons loading normally as you're viewing your Dropbox folder structure on the File Explorer?
Please let me know of there details & weā€™ll go from there! 
ATKDG's avatar
ATKDG
Explorer | Level 3
7 years ago

Jane,

In the screen shot I sent after un-re-installing DBx,

the Preferences tab doesn't give me the option to

run it in app mode, only the File Explorer mode

like normal since I've been using this for many years.

 

I DLd the full DBx.exe but haven't installed yet

to see if that fixes it. Will do in a bit. 

  • ATKDG's avatar
    ATKDG
    Explorer | Level 3
    7 years ago

    that still didn't work, no option to select

    Start the app. 

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Thanks for circling back to me with this update ATKDG! 
       
      Based on your screenshots, youā€™ve set the Dropbox app to launch upon starting your computer, therefore your files should be syncing automatically. Can you see the Dropbox icon on the bottom-right hand corner by the clock? 
       
      If itā€™s not too much to ask, could you include a screenshot (omitting personal info) in your next message for me showing me whatā€™s your current sync status?
       
      I look forward to hearing back from you!
      • egleh's avatar
        egleh
        Explorer | Level 4
        6 years ago

        I have exactly the same problem.

        Tried to uninstall and reinstall dropbox.

        Everything works perfectly fine except from the desktop app.

        It will only open in explorer, not in desktop app.

        And the layout is still gray, not blue, when I press the dropbox badge on bottom right..why?

         [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]. 

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