Need to see if your shared folder is taking up space on your dropbox šŸ‘Øā€šŸ’»? Find out how to check here.

Forum Discussion

jakryk's avatar
jakryk
Helpful | Level 5
7 years ago
Solved

Actual Desktop app won't open

I need to get the actual app to open so I can change the settings (because even though I select "never for this device" for downloading photos, I get the stupid Download Photos window Every Friggin T...
desktop
Install
  • Jane's avatar
    Jane
    7 years ago
    Itā€™s great that weā€™ve now ruled out this being attributed to a syncing issue, so letā€™s follow a different path towards resolution jakryk. 
     
    Taking it from where weā€™ve already left off, it looks like youā€™ve been able to locate the Dropbox icon, Dropbox is syncing your files across devices & the issue primarily lies on the pop-up message youā€™re seeing upon connecting your phone, where your option wouldnā€™t stick. Please let me know if Iā€™ve missed anything along the way. 
     
    Just as a brief follow-up to Elixir's pointers, kindly note that if youā€™re working on a Windows 10 device, you should be able to disable Camera Uploads by changing your Autoplay settings, as below: 
     
    ā€¢ Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the right hand side of your profile picture in the Notifications panel.
    ā€¢ Select "Preferences" & then Select the ā€œImportā€ tab.
    ā€¢ In the window that appears, click on "Change AutoPlay Settings".
    ā€¢ In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
    ā€¢ Click on the drop-down menu and change the option accordingly. 
     
    Please let me know if you had adjusted this setting previously &/or the results &I'll follow-up with you soon. Thnks again for keeping in touch with us! 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey egleh, thanks for checking in with us and for the screenshot!

If you're trying to navigate through the desktop app instead of your File Explorer, you'll have to first check your settings. More specifically:

  1. Click the Dropbox icon in your system tray or menu bar. 
  2. Go to your profile picture or initials in the upper right corner.
  3. Choose Preferencesā€¦.
  4. Click the dropdown next to Open folders in:
  5. Select Dropbox desktop app.

Let me know if this helps!

egleh's avatar
egleh
Explorer | Level 4
6 years ago

Thank you for the response :)

That is kind of the whole problem for me.
I don't have the option that I can change "what to open folders in:"

What to do?

 

 [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for the screenshot, egleh. 

    Could you try clicking on the last option that you have in your General settings (the one that reads to Try the nre Dropbox desktop application)? 

    Let me know how it goes!

  • egleh's avatar
    egleh
    Explorer | Level 4
    6 years ago

    Hi again :)

    I have now tried to click on the "try the new desktop app" and no improvement.

    I have also tried to completely delete and reinstall dropbox.

    The only difference is thet i now run a newer version. (see screenshots)

     [IMAGE LINKS ARE BROKEN AND CANNOT BE DISPLAYED]. 

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for the screenshots egleh. 

    Can we create an email for you, to troubleshoot this device issue the best way possible? 

    Thanks! 

  • egleh's avatar
    egleh
    Explorer | Level 4
    6 years ago

    Hi

    Yes, that would be super!

     

    Thanks!

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    You've got mail egleh! :slight_smile: :envelope:

    I used the email address associated with your Communituy profile to help you further with this. 

    Happy Friday!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!