Forum Discussion

usman4's avatar
usman4
Explorer | Level 3
3 years ago

After uninstalling the app, the drop box icon stays in my file explorer

and this is the error that comes when  i click on it   
desktop
Uninstall
windows
usman4's avatar
usman4
Explorer | Level 3
3 years ago

no nothing happens after i restart my computer

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Could you try following these steps in the advanced reinstallation (without getting to the installation stage) to see if this removes the icon?

  • usman4's avatar
    usman4
    Explorer | Level 3
    3 years ago

    no i have tried these steps twice and they dont remove the icon

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Could you try installing the app, and not sign into any account or set it up, and then try uninstalling it again?

      • usman4's avatar
        usman4
        Explorer | Level 3
        3 years ago

        okay imma do tht and update

         

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