Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Sneijder's avatar
Sneijder
Helpful | Level 5
7 years ago
Solved

Dropbox Link stays in windows explorer after uninstall

I uninstalled Dropbox, but the Explorer still has the dropbox link. Tried uninstalling via Programs and Features and via the uninstaller. Machine has been rebootet. How can I get rid of it?

 

desktop
Uninstall
  • Sneijder's avatar
    Sneijder
    7 years ago

    Unfortunately that won't help. I already did delete the folder and reboot my machine. The link stayed.

     

    My solution was to crawl the registry for {E31EA727-12ED-4702-820C-4B6445F28E1A} and set System.IsPinnedToNamespaceTree  to 0 in every instance. If I remember correctly there were 3 entries with ID. After a reboot the Icon is now gone.

10 Replies

Sort By
Replies have been turned off for this discussion
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
     
    Initially, thanks for the proactive screenshot, that really does help in understanding what you’re referring to. Note that what you’re seeing is the folder that’s left behind after an uninstall procedure, because when you uninstall the Dropbox desktop app, your files don’t get deleted. 
     
    This folder then contains all the files and folders that were syncing up until that point. In other words, it’s just like any other folder on your computer now and it’s not syncing. If you want to remove it, you can go ahead and delete it.
     
    Hope this helped. Let me know if you have any more questions! :grin:
    • Sneijder's avatar
      Sneijder
      Helpful | Level 5
      7 years ago

      Unfortunately that won't help. I already did delete the folder and reboot my machine. The link stayed.

       

      My solution was to crawl the registry for {E31EA727-12ED-4702-820C-4B6445F28E1A} and set System.IsPinnedToNamespaceTree  to 0 in every instance. If I remember correctly there were 3 entries with ID. After a reboot the Icon is now gone.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey again Sneijder, thanks for your prompt reply! Although changing the registry isn’t something we’d recommend, I’m glad to hear you were able to resolve your concern in the end.
         
        If you have any other questions in the future, don’t hesitate to get back to us. In the mean time, have a wonderful day ahead! :laughing:
    • zembobane's avatar
      zembobane
      New member | Level 2
      6 years ago

      DROPBOX SUPPORT, are you seriously pretending that you don't understand the issue? Wow. You CANNOT delete the file on the lefthand side of Windows Explorer! So please give us another solution. How do you get Dropbox completely removed? I uninstalled it from Programs and Features and it STILL shows in Windows Explorer. WHY?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!