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FarisNajem's avatar
FarisNajem
Explorer | Level 3
3 years ago

An Issue With Hazel and Dropbox

Hi everyone, I'm facing an issue with Dropbox and Hazel.   A week ago, I bought a new Mac with the Ventura operating system. The old Mac was running on Catalina. Now, since Dropbox changed the...
desktop
Mac
Setting up the apps
Third Party Integrations
FarisNajem's avatar
FarisNajem
Explorer | Level 3
3 years ago

Hi @Hannah,

 

Thank you for you response,

 

Actually, I tested new to make Hazel copy many kinds of files, stored in Dropbox folder, it work normally except Scrivener Project files. Hazel can't copy them any more.

Is there some thing I should to do?

Thank you so much.

Faris

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Faris, thanks for the update!

 

Have you tried reaching out to the Scrivener support team, to see if they have any info on this for you?

  • FarisNajem's avatar
    FarisNajem
    Explorer | Level 3
    3 years ago

    Hi Hannah,

    Thank you again.

    I already sent them a letter, waiting their response, and I'll let you know what's up.

    Regards.

    Faris 

     

     

    • FarisNajem's avatar
      FarisNajem
      Explorer | Level 3
      3 years ago

      Hi Hannah, 

      Update:

      I asked Hazel to provide me with a debugger report about this issue, and it indicates that the error message is "Resource deadlock avoided." This error seems to be related to Dropbox, suggesting that it's an issue on their end. Below is a piece of the report refers to that:

       

      2023-07-27 15:53:59.644 hazelworker[818] DEBUG: Error cloning ~/Library/CloudStorage/Dropbox/Apps/Scrivener/000- The projects/PHD.scriv to ~/Documents/PHD.scriv: Resource deadlock avoided.

       

      Regards.

      Faris.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        HI FarisNajem, thanks for the info. As this error isn't coming from the Dropbox app or service, there isn't much we can offer in order to troubleshoot this in more detail. 

         

        I'd recommend checking with Hazel and Scrivener on what this message could mean.

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