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Philip_naz's avatar
Philip_naz
New member | Level 2
3 years ago
Solved

Android app flickers and doesn't load after signing in

Problem with the app on phone: When you launch the app, the background flickers and nothing is pressed. Video: [Removed as per Community Guidelines] I reinstalled the application: everything is fine...
Android
Install
Mobile
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Hi Philip_naz, thanks for bringing this to our attention.

     

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try again uninstalling the app, rebooting the device, and re-installing it to see if this helps?

     

    What version of the Dropbox mobile app is installed on your device?

     

    This will help me to assist further!

Philip_naz's avatar
Philip_naz
New member | Level 2
3 years ago

Thanks, it's help: I just disconnected 1 device 🙂

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Glad to have helped out. Enjoy the remainder of your week!

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