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David1953's avatar
David1953
Helpful | Level 6
3 years ago
Solved

App does not open

Hi, I cannot get the dropbox app to open on my laptop. It is supposed to open with start but doesn’t . I’ve tried opening manually and reinstalling, but without success. I would be grateful if anyon...
desktop
Dropbox Basic
  • David1953's avatar
    David1953
    3 years ago

    I appear to have successfully reinstalled the app (uninstall failed and the date logged against the app in settings is Saturday's but there was no failed message for the reinstall). The db icon is now appearing in the start tray and my files have updated on the laptop,  I shall keep the situation monitored and thank you very much for your help with this.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Are you getting an errors etc. David1953 ?

 

What is the operating system?

  • David1953's avatar
    David1953
    Helpful | Level 6
    3 years ago
    Yes I am. I’m using windows 10
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi David1953, thanks for bringing this to our attention.

       

      What error are you getting? Is there a blue link with an error log when you click on it?

       

      Any other info or screenshots would be helpful!

      • David1953's avatar
        David1953
        Helpful | Level 6
        3 years ago
        Hi Jay, The app although pinned to start does not open. Neither will it open manually. However, it did open with start yesterday and synced. There is no sign of the app in the start tray today and it will not open manually. The updates I made earlier today from my iphone have not downloaded to the laptop. There are no error messages that I can see.

        David

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