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Forum Discussion

mattmireles's avatar
mattmireles
Explorer | Level 3
8 years ago
Solved

Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option ...
Mobile
Setting up the apps
Third Party Integrations
  • simtan's avatar
    simtan
    8 years ago

    Hi there,

     

    Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?

     

    We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

     

    Let us know if that works!

     

simtan's avatar
simtan
Icon for Dropbox Staff rankDropbox Staff
8 years ago

Hi there,

 

Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?

 

We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

 

Let us know if that works!

 

Emilio Agrofino's avatar
Emilio Agrofino
Explorer | Level 4
6 years ago

Hi,

 

This solution does not work for me. I have it all marked up properly but a message saying "contents unavailable, the folder contents could not be displayed because of an unknown error." It was working fine until two days ago. The dropbox app is ok. The problem is the integration with files.app and apple mail. 

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi Emilio Agrofino; welcome to our Community!

     

    Can you please let us know which exact version of the mobile app you're using on the affected device?

     

    Also, could you remove Dropbox as a location from your Files app and then re-add it? This might do the trick for you. 

     

    In any case, please keep us posted, Emilio. 

    • Emilio Agrofino's avatar
      Emilio Agrofino
      Explorer | Level 4
      6 years ago

      My problem is with an IPAD. 

       

      My IPAD is IPAD PRO 12.9 inches (3rd generation). 

       

      The Dropbox App Version is the 202.3.2

       

      I have tried removing from files and then re-adding several times, even before sending this message.

       

      As mentioned, it was working fine and then one day it simply did not work. Maybe due to an automatic update of Dropbox?

       

      Please let me know. Thanks

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 years ago

        I can see you've connected a business account with your personal one Emilio Agrofino.

         

        Do you have this problem with both accounts or just one of them? 

         

        In the meantime, can you offline and/or export those files to your iPad's mail app perhaps? 

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