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mattmireles's avatar
mattmireles
Explorer | Level 3
8 years ago
Solved

Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option under "Locations". See screengrab for details

Dropbox attachments still works on my iPad. 

I have tried reinstalling dropbox, updating to the latest iOS and restarting the phone–– to no avail. 

Pls help. 

 

Mobile
Setting up the apps
Third Party Integrations
  • simtan's avatar
    simtan
    8 years ago

    Hi there,

     

    Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?

     

    We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

     

    Let us know if that works!

     

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  • Emilio Agrofino's avatar
    Emilio Agrofino
    Explorer | Level 4
    6 years ago

    My problem is with an IPAD. 

     

    My IPAD is IPAD PRO 12.9 inches (3rd generation). 

     

    The Dropbox App Version is the 202.3.2

     

    I have tried removing from files and then re-adding several times, even before sending this message.

     

    As mentioned, it was working fine and then one day it simply did not work. Maybe due to an automatic update of Dropbox?

     

    Please let me know. Thanks

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I can see you've connected a business account with your personal one Emilio Agrofino.

     

    Do you have this problem with both accounts or just one of them? 

     

    In the meantime, can you offline and/or export those files to your iPad's mail app perhaps? 

  • Emilio Agrofino's avatar
    Emilio Agrofino
    Explorer | Level 4
    6 years ago
    I have problema with both accounts. The file app does not read dropbox.

    However if I go into the dropbox app, export files to mail it does work.

    I cannot drag files from dropbox to mail directly, which is quite inconvenient.
  • Chris oboe 's avatar
    Chris oboe
    Explorer | Level 4
    6 years ago
    Hi, did you solve your issue? I’m also seeing the message:

    Content Unavailable. The Folder contents could not be displayed because of an unknown error.

    It’s been like this for a few weeks now. Toggling DropBox off and back on in Files doesn’t change anything. This is super annoying as I have all my business files in Dropbox, and basically can’t email them as an attachment from the Mail app, making working from my phone impossible.

    I’m on an IPhone 11, latest iOS version. I have a Dropbox business account, no personal account.

    Please tell me how to solve this.

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