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Forum Discussion
faustino1
7 years agoExplorer | Level 4
Avast blocks opening Dropbox Web site from the application
Avast notificationWhen trying to launch the Dropbox Web site, from the icon of the application, Avast blocks it identifying it as phising (see attached image).
It happens also when trying to reach Dropbox from the links ("Share..","Version History", etc.) of a file in the local folder.
Reinstalling Dropbox, or unlinking/linking to the account, does not solve it.
(Otherwise, there is no problem when opening the Dropbox web site by login in the web browser.)
I am using macOs Catalina and Chrome.
Hey again Debby M., thanks for nudging us here.
As Rich mentioned previously, this is a false positive. This can occur when an application is incorrectly flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus software.
In any case, rest assured, the official Dropbox desktop app isn't a phishing attempt and our team is further looking into this matter.
If you have any other concerns, we are always here to assist. Hope this helps to some extent!
53 Replies
Replies have been turned off for this discussion
- dhkirk7 years agoExplorer | Level 4
I am getting the same from Avast, on Mac Catalina 10.15.1
Only started two days, possibly with installation of 10.15.1
- Rich7 years ago
Super User II
"Is this a phishing file in the dropbox app? Is it a false warning by Avast?"It's a false positive. That file isn't from the Dropbox website. When you use the icon in the Dropbox app to visit the website, the app directs you to a locally generated HMTL file which then redirects to the Dropbox website. That's the HTML file you're seeing in the screenshot above.
- AtoW7 years agoHelpful | Level 6
So what's the solution?
- schimpn7 years agoExplorer | Level 4
same issue ..
need a solution
- UEBT7 years agoNew member | Level 2
same issue here...
- Debby M.7 years agoCollaborator | Level 10
SFirstly - huge relief that this is not just me.
Dropbox - ANSWER NOW PLEASE!!
- Arpostudio7 years agoNew member | Level 2
Same Problem!!
But also, all my files and folders are deleted!!
HELP
- Beobrand7 years agoNew member | Level 2
Another request for a solution...
- Richard L.657 years agoNew member | Level 2
Monday 11-4-2019. I have the same exact problem. I am using Avast antivirus and it gives tme the same exact issue. If this is a new Dropbox cookie you need to clear it or let tus know to ignore it asap.
- schimpn7 years agoExplorer | Level 4
It seems indeed that if i use a new page in my browser to access my account via dropbox website login page
There is no problem to access to all dropbox tools and your folders
in the meanwhile waiting for the problem to be solve with the dropbox icon ...
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