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Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
3 years ago

backup registry keys / orphan setting

Hello — any help on this would be greatly appreciated   I was having a problem with the “backup” option — when I plug in a usb drive — I was not getting the prompt to back it up. So started a chat...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Frank P E., sorry to hear you're having issues with this.

 

Since you've already contacted our support team about this, could you please let us know your ticket ID in order to look it up in our system?

 

As for resetting your computer's Documents, Downloads and Desktop folders, you could try doing it via the app's preferences.

 

When on the Account tab, hold alt+H (for Windows) or space (for Macs) and click on the 'Reset OS folders locations' button that comes up and 'Apply'.

 

Keep me posted anyhow, Frank.

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