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backup registry keys / orphan setting
Hello — any help on this would be greatly appreciated I was having a problem with the “backup” option — when I plug in a usb drive — I was not getting the prompt to back it up. So started a chat...
Hi --- thanks for that info
the issue is in Ticket #21619231
will "reset OS folder location" prompt me for the current location of documents, desktop and download folders and
know delete the link in %userprofile% for each of these folders then move and/or copy the data from the current location
to %userprofile%
Is there any doc on this --- I need to know how it works --- thanks again
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Frank P E., currently, there isn't any info other than resetting the folder locations would move the system folders (Desktop, Documents, Downloads) back from the Dropbox folder into the default locations for your machine.
Given that you've mentioned there are issues with the registry, and that I'm not certain how resetting the folder locations would amend it, I'd recommend staying in contact with the support team via email. From the ticket you provided, I can see you're in contact with a specialist team, who would be better placed to assist you on this matter.
"Currently, there isn't any info other than resetting the folder locations would move the system folders (Desktop, Documents, Downloads) back from the Dropbox folder into the default locations for your machine"
Thanks for the info --- since now the win10 dropbox app "forgot" that is did the "backup" how would one reset what the app did in the past to the system default location?
Hello — I found this link that describes how to revert the shell folder like documents, desktop and downloads back to their default location, but there are issues doing this
https://www.winhelponline.com/blog/windows-10-shell-folders-paths-defaults-restore/#overrides
The “dropbox backup” option once it creates a folder in the dropbox directory it, it then moves/copies the files in documents, desktop and downloads to this new location, it then creates a “junction” from the original location to the new location in the dropbox folder so programs can find the noted folders in their new location.
So, to fix this. in addition to the information in the noted link, one would have to delete the junction(s) to each folder. The mklink command or the “junction” (sysinternals) command can be used.
Once the junction(s) are removed, create the documents, desktop and downloads folders in the default location, then copy the data from dropbox back to the default location.
It seems that dropbox support would have created a tool to do this ---- doing it manually would required opening a command (or powershell) window and typing the commands
- Megan
Hi Frank P E., your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard.
I'll forward your feedback to the appropriate areas so we can continue to improve.
Now, as for resetting the folder paths back to their location, have you tried these steps that Walter provided in that thread?
