Forum Discussion

Homer's avatar
Homer
Helpful | Level 7
3 years ago

Backup stuck

My backup has been stuck at 99% complete for days. How do I get it to complete?  
desktop
Dropbox Backup
Homer's avatar
Homer
Helpful | Level 7
3 years ago

I'm attaching screenshots of my Backup page, and what happens when I check on the "bandwidth" link. However, I did get to the bandwidth page when I used the "it" link in your follow-up email. I went into the Preferences and changed Upload bandwidth to No Limit. We'll see what that does.

 

But I see another problem. The Dropbox icon in the Mac menu disappears when I am using OneDrive. Isn't it possible to have Dropbox and OneDrive active at the same time?

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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Have you seen any difference after updating your bandwidth settings? 

 

Also, have you always had issues with running Dropbox and OneDrive on your device at the same time, or is this something that changed after a recent update?

  • Homer's avatar
    Homer
    Helpful | Level 7
    3 years ago

    Changing the bandwidth setting has made no difference. The sync or backup (I'm not sure which) is still frozen with just 2 Mb left (see attachment). Are you able to tell if the backup is complete on your end?

     

    I used to be able to run both Dropbox and OneDrive at the same time. Both apps have been updated in recent weeks, as has the MacOS, so some change to one of them must have broken something.

     

     

  • Homer's avatar
    Homer
    Helpful | Level 7
    3 years ago

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the extra screenshot! 

     

    If possible, can you please temporarily unlink OneDrive from your computer, and let me know if the desktop app completes syncing now? 

     

    There may be an issue indeed with Dropbox and OneDrive overlapping, so I’d like to make sure that this isn’t the reason why your backup can’t complete.

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