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blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc.
If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.
I've tried the lastest version - 24.4.17 and all I get is a blank screen. I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.
Anybody have this issue? Any solution for this?
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
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Workaround.... I was installing 19.4.13 whilst logged onto the machine remotely using Remote Desktop Protocol. I had to log off go to the actual machine and install fromt he console. Looks like remote install is not possible. Lets hope this BUG is fixed ASAP.
BUG FIX PLEASEThe remote desktop connection seems to be the cause of the trouble I was seeing. Since the KVM switch on my desk died, I've had to use RDP connections to my test Windows computers.
This will get me going for most users using Dropbox, although seeing this work when connected via RDP would be MUCH better...
Very same issue here on my Windows 7, 64 bits desktop.
I tryed both local and via remote desktop. I tryed all version from 12.X to the lastest.On older version, I got a login screen with a very different look, but I cannot login and I get an error message like "you are using an older version".
It seems the new mechanism used to build/draw the login screen has changed somewhere between version 15.X to 16.X and is causing the issue.
PLEASE FIX THIS.
PRoque
OK, some progress here. It looks like this is a UI problem, with the login window fully functional apart from the rendereing of the signon dialog. On the basis of reading another post in here that suggests you just "pretend" the window is displayed I did the following (build 19.4.13):
- right-click the tray icon and do whatever you need to get the blank signon dialog displayed.
- click on the title bar so that the signon dialog is the currently active window. Don't click anywhere inside the dialog. At this point the Username field will have focus.
- type your email address in and press the tab key. At this point the Password field will have focus.
- type your password in and press the tab key. At this point the OK button field will have focus.
- Press the Enter key. Note that the dialog doesn't close straight away, not until your authentication is complete.
Having the Same issues on a Windows 7 machine.
Have done the following to no Avail:
- uninstalled dropbox
- installed various versions, and beta builds.
- managed to insert loging credentials on build 15.4.22 but it advised it as an old version, I need to upgrade.
- uninstalled all anti virus
- turned off windows firewall
- wiped the machine clean and reinstalled windows to have a clean registry
- logged a ticket with support staff which gave me a generic reply which yielded no results. ticket 5513270
- used another internet connect to ensure there is no blocking of SSL
- no proxies are used
- no VPN is used
i am too scared to unlink the dropbox on another machine, as i fear to have the same issue.
Can Dropbox please perioritize this issue?
very Strange, but this was effective.
- highlate screen
- username
- tab
- password
- tab
- enter
- If you have set up a pin now neter pin emailed/sms'ed
- tab
- enter
all the fields are present, but data fields not visible, dropbox deleoper team, take note and fix this?
- Zed
Dropbox Staff
Hello,
As a first step I would recommend downloading the latest stable version of the Dropbox app .
Then make sure that you use the latest drivers for your graphics card on your system. Please note that trying to install Dropbox in a VM software environment could cause such issues.
If the issue persists, please contact our Support Team and submit a ticket about this, we'll be happy to look into it further.
Thank you!
The issues being reported ARE with the latest stable Dropbox client.
Ticket #5515991 submitted.
This generated an autoresponse directing me to this link:
https://www.dropbox.com/help/9305?ref=ar
that did not have any further useful information, then the ticket was marked as solved.
Definitely less than useful. :(
