We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc.
If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.
I've tried the lastest version - 24.4.17 and all I get is a blank screen. I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.
Anybody have this issue? Any solution for this?
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
126 Replies
Replies have been turned off for this discussion
Same here!! Help please!!! In Windows 10!!
Add me as well to the list of people who cannot login with new version
I, too had this issue... I appear to have stumbled on a work-around - which is to type in the username and password blind. I was able to do this by slowly sliding the mouse over the blank white box untin the pointer changed. there appeared to be two fields in the middle of the box, so i entered the u/n and p/w. This triggered a text message on my mobile with a two-factor code. further exploration indicated a third box, so i entered the code there. Nothing appeared to happen, but when I went to close the 'setup dropbox' dialog box, i got a message congratulating me on successfully setting it up. The files then began to sync, and appear to all be there. I use Norton Security Suite from Comcast, and had disabled the firewall temporarily when doing the above, but I have no reason to believe the firewall prevented the text which was there to properly render on the screen...
I hope this helps folks get to the bottom of this issue...
Unfortunately I couldn't get the mouseover technique to work. I'm on Windows 10, all Firewalls disabled, and still couldn't get it to show up.
Per the recommendation here (https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/208211/highlight/true#M42663) I simply signed into the web and then reran the installer (after uninstalling) and voila I was signed in!
Hope this can help someone else out there until they fix the issue.
I've just tried this solution ( https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/208211/highlight/true#M42663 ) and it worked for me too.
Here's another thread on this problem -- https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/199392
If your client is within a VMware, than you just need to finnish the log in by using the Console. It did the trick in my case.
The trick is that one must use the console to use the production client. It will not work over a Remote Desktop connection (whether a VM or bare metal system).
The latest beta mentioned above, at the time that was posted, *would* work over an RDP connection. Being a beta release, it could cause other problems for you...but it appears to have fixed this issue at our site.
I experienced the same issue this week setting up a new Mac. After traying many different resolutions without success, I was able to resolve the issue by setting DropBox app to run in 32-bit mode. Once I made that change, the sign in dialog appears normally. Once I signed in I changed it back to 64-bit mode and it works great.
- Install DropBox desktop application.
- Open your Applicatons Folder.
- Righ Click DropBox application > Get Info
- Check "Open in 32-bit Mode"
- Close the dialog box
- Launch DropBox desktop application and sign in.
- Repeat steps 2 - 5 (uncheck "Open in 32-bit mode"
- Restart the application.
Hope this helps someone. I spent hours on this.
DM
