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blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc.
If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but then it tells me the version of software is too old and i need to download the lastest version.
I've tried the lastest version - 24.4.17 and all I get is a blank screen. I've tried a few different versions, 18,19 and 20 versions and get the same blank screen.
Anybody have this issue? Any solution for this?
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
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I've been having the same issue for the last couple of months too. I used to be able to just use the version 15 installer but that has stopped allowing me to sign in recently. Please keep this thread updated. There appear to be many people with this issue.
One of the Dropbox tech support folks did reopen my support ticket. Will let you all know if/when a resolution has been found...
I can confirm this problem and the only solution seems to type username and (tab) password blindly. It works after that but the notification screen stays the same kind of black. Another solution to use a previous version -15.4.22- came with the "right" (white) screen but then failed to connect because I was using an old version (duh). I hope this will be solved soon.
Hi, me too; the same problems.
I have the exact same issue in Windows 7. I hope we get a solution soon :)
Mark wrote:
Go to https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 and download a version in the 15.4.x series. That should workIt did not work: Got the error message "this is not a current version of Dropbox" and was directed to download the latest version. In addition to wasting time installing this old version, I have installed the 'latest version' 10 times today, rebooted many times, reset TCP/IP connections, Tried downloading the installation file to my computer to download offline. I still cannot link my computer to my dropbox account because the Set Up Drop Box dialog box is blank.
If I click all over that blank box, the 'reset password' window comes up in a browser, but that's not what I needed.
And yes, my graphics card driver is up to date, I just spent 2 hours finding that out.
I have this issue also in Win7 too. I tried with this solution, but got the exact same response. Graphics cards working propperly.
Is there anything else we could try?
Thanks!
- Same issue here windows 7. fresh install . when i tried to setup drop box a blank screen
I have exactly the same problem attempting to install current version of Dropbox on brand new install of Windows 7.
Please fix!!
- Any fix for you yet jperkins?
