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ddefailly's avatar
ddefailly
Explorer | Level 4
8 years ago
Solved

Blank login screen with newly-installed Dropbox on Windows 10

Hi  After installing Dropbox (Dropbox 58.4.92 Offline Installer) and launching it I am stuck with a blank 'Set Up Dropbox' screen, unable to provide credentials. Main screen says 'Waiting to be lin...
desktop
Setting up the apps
windows
  • Jane's avatar
    Jane
    8 years ago
    Hey ddefailly, thanks for reaching out to us on our Forum with this detailed description & all the troubleshooting you’ve done on your own so far! 
     
    Now I understand that you may need some additional assistance, as you’ve already devoted some time in order to tackle this issue & for that reason I’d like to have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end, so as to check your configuration & work with you towards a fix.
     
    Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again & I’ll be awaiting your next reply!
jbassett's avatar
jbassett
New member | Level 2
8 years ago

Hello Jane


So far I have uninstalled DropBox, Shut Down the PC, restarted PC and reinstalled DropBox using the offline installer link you provided. Antivirus was disabled during this reinstallation process.


Reinstall completed successfully and the "Set Up Dropbox" dialog window appeared, but it is corrupted (either shows as black or contains other artifacts).


I have tried minimizing the window and then showing it again but it is still corrupted so the username/password/sign-in buttons cannot be seen.


I have tried the sign-in procedure both on my work Internet connection and my home Internet connection.


Regards


Jason

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
I appreciate your speedy reply Jason (jbassett) & all the extra details on what the behavior looks like to you! Could you include a screenshot (omitting personal info) of the error message in your next post here, so as to have a clearer picture & further advise you on the matter?
 
Thanks in advance for taking the time to gather this info for me Jason & once I have these details, I’ll check back with you in a bit more depth!
  • jbassett's avatar
    jbassett
    New member | Level 2
    8 years ago

    Hello Jane

    Here is a screenshot of what the DropBox sign-in screen looks like.  the content is actually there, it is just not visible.  I was able to sign in by guessing my way around the screen.

    Regards

    Jason

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey Jason (jbassett), I‘m afraid that the screenshot didn’t reach my end this time, though I’m happy to hear that you managed to sign in to your account using a workaround. 
       
      (Just as a point of reference, in case you’re experiencing an issue uploading images on our Forum, kindly note that you could upload your screengrab on your account & share a link to us, so as to get a better understanding of what’s happening.)
       
      Please don’t hesitate to get back in touch again on our Community in case you have more thoughts or questions in the future. Take care until we talk again!
      • jbassett's avatar
        jbassett
        New member | Level 2
        8 years ago

        Hello Jane

        Hopefully screenshot available here:

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