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Forum Discussion

WreckItTim1's avatar
WreckItTim1
Helpful | Level 7
2 years ago

Bug - "unable to sync" a file that is in an ignored folder.

I have a folder that is set to ignore such as here: https://help.dropbox.com/sync/ignored-files The folder properly does not sync and does not show up on my dropbox web or on any other synced devi...
desktop
Error Messages
sync
Aslak's avatar
Aslak
New member | Level 2
2 years ago

Hi


I got the exact same problem. I ignored every folder from ".vs" and down. Any newly created files will still end in deadlock as Dropbox insist on syncing them. This again usually ends in that I have to set Dropbox on sync to be able to work normally. Its not a good solution. An ignored folder should stay ignored.

 

Dropbox version: 299.4.7134.

OS: Latest Windows 11.

VS: Latest 2022.

This is not something that started now, but I am finally getting tired of workaround so I tried to ignore folders and was rather surprised it was not working. I will try to reconfigure VS, but it should still not be like this.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Aslak, could you confirm the version number for the desktop app that you're using, since I think the number is too high?

 

There is a newer version out now, could you try upgrading to that one?

  • Aslak's avatar
    Aslak
    New member | Level 2
    2 years ago

    Sorry. Typo. Its v200.4.7134

    I will upgrade to 201.4.5552 that seems to be the latest version.

    • Aslak's avatar
      Aslak
      New member | Level 2
      2 years ago

      When I try do download I get the message that the "file was not available on the server"

      If I try to use the standard installer I get more or less the same problem. "Validation of the downloaded file failed."

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Could you try downloading the installation file with another browser?

         

        Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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