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BC17's avatar
BC17
Explorer | Level 4
4 years ago

Cannot install Dropbox with Windows 11

Dropbox was installed before the upgrade to Windows 11. It has run completely fine but with the recent update to dropbox I was told I needed to update to the latest version in order to continue using Dropbox. However, despite my attempts to install the update it never starts. 

 

I have since completely uninstalled Dropbox and downloaded the Full Off-line Installer for Dropbox which is having the same issue and will not start. I have tried compatibility mode, running as administrator. I get as far as UAC prompting me to approve running the app and then nothing. No error codes, no failure messages. Just nothing. I do not have an AV running besides built-in MS stuff and I have tried disabling all of that. Same results.

 

My machine has the following:

 

Windows 11 Home 64-bit

AMD Ryzen 7 2700X

16GB RAM

desktop
Install
Setting up the apps
Windows

24 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey BC17, welcome to our Community! 

    Can you clarify if you’ve already tried the offline installer of our latest stable app version as shown here? 

    If you have, let me know, and we'll check what else may be happening.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Thanks for updating me here.

    Can I send you an email BC17 and Jon R.17, so we can look into this internally?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi BC17, I've sent you an email, please could you reply when you get a chance!

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