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Cannot sing-in to Dropbox app on iPhone (Error 500)
Hello
I'm using dropbox for several years and I really love that. Much appreciate for this EXCELLENT app.
However, unfortunately, it is a while I cant sign-in the dropbox app on iPhone.
...
Dear Lusil and Daphne,
I could connect to dropbox now, and my problem solved. I guess the support team made some correction.
Difeniatily I couldn't do anything.
Much appreciate for your support and keep this app fantastic.
Thank you
Hamid
Dear Daphne,
Thanks for replying
I thoroughly cleared cash and history. I refreshed the windows and checked the security tab. It shows nothing and I'm pretty sure that I'm singed out from all my other devices (iPhone, iPad and Laptop). I'm sure that I only can connect to dropbox by the website that syncs with a PC). I checked the device connections on an incognito browser too. Look at the attached pics.
Moreover, I changed my basic email to a Gmail and tried to connect by implemented Google connection. The same error I receive.
:(
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the screenshots Samnersy!
The connected apps page that you showed in your second screenshot is for app integrations like Google or Microsoft Office, not for the Dropbox apps.
Can you please try going directly to your security page here: www.dropbox.com/account/security and scrolling down to the device section there to see if you get the same error or see the devices?
It could be that some old devices are still showing connected due to not being unlinked correctly.
Dear Daphne,
It is all clear except my current session (attached screenshot)
Moreover, I thought it could be related to my shared folder. I did unshare and removed all my shared folders. Still receive the same error.
:(
- Daphne
Apologies Samnersy, I must have missed your previous reply here!
As you're having trouble with the security page to check on your connected devices, I'd suggest contacting our Support team so that we can have a look into this with you alongside some account specific info.
From an incognito window (or while signed out of Dropbox), please "Submit a help request" from this page. You'll get a ticket number (eg. #1234567) which you can let me know here so I can pass along all the steps we've tried here.
Keep me posted!
