Forum Discussion

Samnersy's avatar
Samnersy
Helpful | Level 6
6 years ago
Solved

Cannot sing-in to Dropbox app on iPhone (Error 500)

Hello   I'm using dropbox for several years and I really love that. Much appreciate for this EXCELLENT app.  However,  unfortunately, it is a while I cant sign-in the dropbox app on iPhone.  ...
account access
Error Messages
Mobile
Setting up the apps
  • Samnersy's avatar
    Samnersy
    6 years ago

    Dear Lusil and Daphne,

     

    I could connect to dropbox now, and my problem solved. I guess the support team made some correction.

    Difeniatily I couldn't do anything.

     

    Much appreciate for your support and keep this app fantastic.


    Thank you
    Hamid

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Apologies Samnersy, I must have missed your previous reply here!

 

As you're having trouble with the security page to check on your connected devices, I'd suggest contacting our Support team so that we can have a look into this with you alongside some account specific info.

 

From an incognito window (or while signed out of Dropbox), please "Submit a help request" from this page. You'll get a ticket number (eg. #1234567) which you can let me know here so I can pass along all the steps we've tried here.

 

Keep me posted!

  • Samnersy's avatar
    Samnersy
    Helpful | Level 6
    6 years ago

    Dear Daphne,

     

    Thank you for replying. I sent a ticket at that link and mentioned this forum treat too. In the end, I received this message on the screen. 

    "Thanks, we will be in touch."

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey Samnersy, could you try contacting our Support team once more, but this time navigate to the link that Daphne mentioned from an incognito/private browser, without signing in? 

     

    Let us know how it goes, cheers!

  • Samnersy's avatar
    Samnersy
    Helpful | Level 6
    6 years ago

    Daphne and Lusil,

     

    I appreciate a lot for communication to solve this problem. 

    I received  an email containing a ticket number from Lea as below:

    Ticket #10932321: DB: Cannot sing-in to Dropbox app on iPhone. 

    Replied back and looking forward to hearing from them soon.

     

    Thanks

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for letting us know, Samnersy. 

     

    I've made sure to pass your comments to the ticket you mentioned here, so that our member of the team reviewing this for you has all the relevant information to continue their investigation. 

     

    In the meantime, you can also check if you have any pending updates on the device that you're having trouble with, as well as resetting your network's settings, in case it helps. 

     

    Let us know how it goes, cheers!

  • Samnersy's avatar
    Samnersy
    Helpful | Level 6
    6 years ago

    Dear Lusil and Daphne,

     

    I could connect to dropbox now, and my problem solved. I guess the support team made some correction.

    Difeniatily I couldn't do anything.

     

    Much appreciate for your support and keep this app fantastic.


    Thank you
    Hamid

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