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andrewwevers's avatar
andrewwevers
New member | Level 2
2 hours ago

Cannot sync due to permissions on macOS Sonoma

Device Mac Mini M2Operating System/Browser (if using the web) MacOS Sonoma 14.3.1 Dropbox App Version (if using the app) 242.4.5815 Syncing Status Files are unable to Sync Question or Issue F...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hey there, andrewwevers​, welcome to our Community! 

You mentioned that you've tried fixing your hardlinks. However, I'd like to clarify if you've also tried fixing the app's permissions as described here.

What happens when you choose "Open permissions" below the file's name as shown on your screenshots? 

One more thing, I'd like for you to close out any third party applications and cloud storage applications that might be utilizing the files trying to sync to your Dropbox folder. Learn how to disable iCloud, Google Drive, and OneDrive.

One last thing that might sound trivial is to sign out of the app, and then back in as described here. 

Can you try these troubleshooting steps and let me know if you notice any difference? Keep me posted! 

  • andrewwevers's avatar
    andrewwevers
    New member | Level 2
    1 hour ago

    Hey Megan​ , I have done all of those steps as mentioned in my original post. I have troubleshot this extensively throughout the past month. I am not utilizing any other third party sync applications. I have signed in and out.

     

    Here is what it looks like when you choose open permissions. I also have this screenshot in my original post of what happens after I enter the password for the account.

    I have fixed permissions, but it still happens.

     

     

     

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