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AKEditing's avatar
AKEditing
Explorer | Level 3
3 years ago

Can't add a single folder to backup

I'm trying to get the Dropbox app to automatically back up a single file in on my computer. It's the file I keep all my work documents in. But for some reason, whenever I'm in Preferences to set up t...
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see that you're having this issue, AKEditing.

 

Can you please check the sync status and the version of the Dropbox app?

 

You can see this, by hovering over your Dropbox icon.

 

Also, what is currently the location of both the Dropbox folder and the folder in question?

 

Keep me posted and we'll go from there.

  • AKEditing's avatar
    AKEditing
    Explorer | Level 3
    3 years ago

    Sure thing. 

    The sync status seems to be fine. It says "no issues." The version of the app I'm using is 183.4.7058 

    The Dropbox folder and the folder in question are both in the "Data" drive (D:). More specifically, the folder in question is inside the "Documents" folder, which is in the 😧 drive. And I don't want to move the documents folder back because there's much more space on this drive than the other. 

    Hope this helps. Thank you. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey AKEditing, sorry to jump in here, but could you try renaming the folder and let us know if you still get the same results? 

      • AKEditing's avatar
        AKEditing
        Explorer | Level 3
        3 years ago

        Just tried it, and I'm still facing the same issue.

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