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AKEditing's avatar
AKEditing
Explorer | Level 3
3 years ago

Can't add a single folder to backup

I'm trying to get the Dropbox app to automatically back up a single file in on my computer. It's the file I keep all my work documents in. But for some reason, whenever I'm in Preferences to set up t...
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Dropbox Backup
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey AKEditing, sorry to jump in here, but could you try renaming the folder and let us know if you still get the same results? 

AKEditing's avatar
AKEditing
Explorer | Level 3
3 years ago

Just tried it, and I'm still facing the same issue.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    HI AKEditing, if you're not already using the computer backup feature, could you clarify where you're seeing the option to add this folder to your account? Is this in the selective sync window?

     

    Is the folder already visible on the Dropbox site itself? 

     

    Could you attach a full screen screenshot (while hiding any personal names or info) showing the first image you posted, so we can understand what you're looking at.

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