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G_W_H's avatar
G_W_H
Explorer | Level 4
4 years ago
Solved

Can't connect to Dropbox at all in Pop!_OS 20.04 LTS

Dropbox suddenly can't connect in Pop!_OS 20.04, I can't even login on the website (and strangely, sometimes it takes forever to load). I've already tried an advanced reinstallation, giving access to the specifics ports in the firewall,  and nothing worked.

 

But the thing is, I am running a dual-boot, and on Windows it works perfectly, loads the website just fine, I can login, the app runs smooth, everything. And even more weird is the fact that Dropbox was working just as perfectly on my Pop!_OS setup until days ago. One day it was working, and the next time I booted it up it was like I described in the beginnig. Very weird this sudden problem.

desktop
Linux
Setting up the apps
  • Jay's avatar
    Jay
    4 years ago
    Hi G_W_H, currently, we can only officially support Ubuntu and Fedora installations of the Dropbox desktop application. Even though your OS is Ubuntu-based, we wouldn't be able to support it directly. 

    In relation to your issue, there is a possibility that a proxy, VPN, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

    Given that the Windows installation works fine, there must be something specific to the Linux installation which could be causing the issue.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey G_W_H, thanks for reaching out!

    Can you please check if you have the minimum requirements for running the Dropbox app on your Linux computer?

    Keep me posted!
    • G_W_H's avatar
      G_W_H
      Explorer | Level 4
      4 years ago

      I don't use Ubuntu, but Pop!_OS is Ubuntu based, I guess it should work. For the rest of the requirements, I may be wrong, but I believe it all checks.

      • G_W_H's avatar
        G_W_H
        Explorer | Level 4
        4 years ago

        I know this problem probably doesn't have a exact solution, but still I would like to read some inputs that could be helpful, if not to solve the issue, to help understand it.

         

        My guess is that it has something to do with the system, something that is blocking this connection, but I am not knowledgeable enough in Linux to figure out this type of stuff myself.

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