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LondonTraveller67's avatar
LondonTraveller67
Explorer | Level 4
3 months ago
Solved

Can't drag & drop files into the Dropbox app in my tool bar any more

Application Affected N/A Device N/A Operating System/Browser (if using the web) N/A Dropbox App Version (if using the app) N/A Question or Issue Hi Recently got a new MacBook Air and adde...
desktop
Mac
sync
  • Megan's avatar
    Megan
    3 months ago

    Hey LondonTraveller67, great job with the screenshots, thank you so much! 

    Can you also check your app's preferences, and specifically under your "Account" tab to see if your account is linked there? 

    It might sound trivial, but have you tried signing out of the app and then back in? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi there, LondonTraveller67, thanks for bringing this to our attention.

Can you please clarify where you're trying to drag and drop your files?

Are you dropping them to the small Dropbox icon in your menu bar at the top of your screen or the Dropbox icon in your dock at the bottom of your screen?

What happens when you do drag and drop them?

Does drag and drop work when you drag files into the Dropbox folder in your finder?

Keep me posted.

  • LondonTraveller67's avatar
    LondonTraveller67
    Explorer | Level 4
    3 months ago

    Hi Hannah

    Thanks - bit difficult to describe but...

    I click on the Dropbox logo in the tool bar and that brings up icons one of which is Dropbox folder, then all my files are there on the right, while on the left you have icloud drive > documents > desktop > shared, then under that (locations) My Macbook > Macintosh HD > Dropbox...previously I could just drag and drop into that last one, and it would pop up in the list of Dropbox files on the right.

    And one thing I forgot to say before, I made sure my Dropbox folder is signed in correctly etc.

    Thanks

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