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Nadine264's avatar
Nadine264
New member | Level 2
2 years ago

Can't install, can't uninstall, icon gives error message, can't open.

Windows 8. Can't uninstall, have an old version. Can't install, click icon - error message     Windows cannot find 'C:\Program Files (x86...
desktop
Uninstall
Windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Nadine264, I'd be happy to help! 

 

Now, in order to fix this issue, would you mind opening the "Task Manager" by right-clicking the taskbar and clicking "Start Task Manager"?

 

Then please click on the "Processes" tab to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device. You may need to click "Show processes from all users" to check all processes.

 

Once you are viewing these processes, and if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps for each applicable process:

 

- Click on the line that references the process to select it
- Click on "End Process"

 

After you've done so, please try to follow the normal uninstall instructions, and let me know how it goes.

 

Thanks a bunch!

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