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Forum Discussion
Can't install Dropbox on Mac
I've repeatedly tried troubleshooting with different ideas on the web but I don't see a case like this - after downloading the dmg Dropbox installer from the standard dropbox installation page, it opens up normally, and I double click on the Dropbox icon to install it, but then my Dropbox app is unresponsive and keeps hopping up and down in the dock and doesn't launch. I can't seem to figure out what is preventing it from launching - please let me know if there are any solutions!
Could you try fully rebooting your device, and quit all open apps when it boots up, and then try installing the app from scratch again?
- Jay
Dropbox Staff
Hi juy27, thanks for bringing this to our attention.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
Hi Jay, thanks for your response. Unfortunately, I still seem to be stuck on the step where Dropbox is meant to launch. I went through each instruction on this page https://help.dropbox.com/installs/advanced-reinstall for Mac, but after around step 6, I wasn't able to get any further. The main difference seems to be that the dropbox installer is now "Dropbox Offline Installer" but now the Dropbox icon doesn't even appear at the dock after double-clicking on the installation icon. Any other ways to go about this problem? Again, thanks so much for the help!
- Jay
Could you try fully rebooting your device, and quit all open apps when it boots up, and then try installing the app from scratch again?
