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Sloop's avatar
Sloop
Explorer | Level 4
3 years ago
Solved

Can't install Dropbox on Win10

Hi,

every time i try to install Dropbox, i can't pass the point where i had to enter the security code. Every code send to my phone does not work. Every time it says that an error occured. 

Has anybody a sollution for this problem?

desktop
Install
Setting up the apps
windows
  • Walter's avatar
    Walter
    3 years ago

    Hey Sloop, sorry to jump in here, but could you try the offline installer from this page and let us know if this persists? 

6 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for posting this here, Sloop!

     

    Do you mind sending over a screenshot of the prompt you keep receiving, so that I may have a visual? Just make sure no personal info (like your email address) is showing, before posting it here. 

     

    Let me know when you’re ready.

  • Sloop's avatar
    Sloop
    Explorer | Level 4
    3 years ago

    Hi Nancy, 

    will upload a Screenshot tomorrow. Tried it with the code three times today and now i am getting no code anymore. Seems that there is a limit of codes per day.

  • Sloop's avatar
    Sloop
    Explorer | Level 4
    3 years ago

    Attached the error message after adding the code and pressing ok:

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Sloop, sorry to jump in here, but could you try the offline installer from this page and let us know if this persists? 

  • Sloop's avatar
    Sloop
    Explorer | Level 4
    3 years ago

    Hi Walter,

    nothing to be sorry for. The link and the offline installation worked perfect. Thanks for that. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome news Sloop!

     

    If you need anything else, give us a shout. Enjoy the rest of your week ahead. 😎

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