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Forum Discussion

mkmr484's avatar
mkmr484
Helpful | Level 6
4 years ago
Solved

Can't install dropbox

Hello developers, I am unable to install new version of dropbox. My PC is HP EliteOne 1000 G1 27-in 4K UHD AiO Before it was correctly but now it is not showing in System Tray and also not sync...
desktop
sync
windows
  • mkmr484's avatar
    mkmr484
    4 years ago

    I have installed and uninstalled dropbox many times, does not work. Reseeting PC didn't work. At last I have format my c-drive and installed windows. Now Its working. Installing windows to run an application nobody likes. I request the developer to add a powerful uninstaller to dropbox which may ask user to remove dropbox completely while uninstalling.

Brno's avatar
Brno
Explorer | Level 3
3 years ago

Nothing is blocking install Dropbox, and I try to install FULL install - it means, I needn't download any part data to install... Install file has size about 180MB. Nothing's changed in system before I try to re-install Dropbox, it worked many years...

 

I have file "DropboxUpdate.log-2023-10-20-08-59-12-432-7896-finished" after one try to install...

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Brno! Just to clarify, have you also performed an advanced reinstall? 

 

If not, can you please follow these steps, and let me know if it makes any difference?

  • Brno's avatar
    Brno
    Explorer | Level 3
    3 years ago

    Yes, I did. I clean up both registry and deleted all directories on system disk that belong to Dropbox... on Program Files, Users, ...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for clarifying that, Brno. Can we log a ticket for you then, and send it over to this email address?

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