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Igiveup's avatar
Igiveup
Explorer | Level 3
2 years ago

Can't login using windows 10 - the "Continue" button does not work

It would be nice if there was a board for technical issues, but there's not so i had to just choose "plans and subscriptions". I can't believe that I have to waste my time with the community! How do ...
account access
GUI
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Can you try from a private browsing window on Firefox and let us know what you see, Igiveup?

Igiveup's avatar
Igiveup
Explorer | Level 3
2 years ago

Are you kidding me, a private browsing window would have nothing to do with the issue shown in my video. How do I open a ticket with the webmaster/technical support team?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Igiveup, I'd be happy to open a ticket on my end for you.

     

    However, in order to do so I'd like to make sure that we've exhausted all troubleshooting steps first. 

     

    Would you mind sending over a screenshot of the page you see on your end when this happens? Just make sure none of your private info is shown there. 

     

    Thanks!

    • Igiveup's avatar
      Igiveup
      Explorer | Level 3
      2 years ago

      The video actually shows what happens when I click on the "Continue" button. It changes from blue to gray for a second, but does not take me to the next screen.removed

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Igiveup, thanks for the link!

         

        However, for security reasons we can't access it, and I've also removed it from your post in order to avoid unwanted traffic. 

         

        I just sent you an email, so that we can have a closer look. Would you mind replying back to me there, and also attaching the video back to me? 

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