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alizahir's avatar
alizahir
New member | Level 2
1 year ago
Solved

Can't open the Dropbox app after the user folder name changed

Migrated user from AD to Entra ID, the user folder name changed, now it says "Couldn't start Dropbox" and I can't open the settings to make changes. Tried uninstalling and reinstalling the app, but t...
desktop
Error Messages
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for this, alizahir.

 

Can you perform a more advanced reinstall of the app and let me know what happens?

alizahir's avatar
alizahir
New member | Level 2
1 year ago

that did the trick, thank you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Happy to hear that, alizahir!

     

    If you need anything else, let us know.

     

    Have a great day!

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