Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
Can't log in to the desktop app on Windows11 with an "access is denied" error
Application Affected
Dropbox
Device
Lenovo laptop
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
Dropbox 242.4.5815 Offline Installer.x64.exe
Question or Issue
i couldn't login into dropb and i got the follwing error:
bn.BUILD_KEY: Dropbox
bn.VERSION: 241.4.4853
bn.constants.WINDOWS_SHELL_EXT_VERSION: 89
bn.is_frozen: True
machine_id: cdafbbac-4a5d-44c0-9bea-a72c1c8c8234
pid: 6080
cwd: 'C:\\WINDOWS\\system32'
real_path='C:\\Windows\\System32'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\amir.dar\\AppData\\Local\\Dropbox\\instance6'
real_path='C:\\Users\\amir.dar\\AppData\\Local\\Packages\\DropboxInc.Dropbox_xbfy0k16fey96\\LocalCache\\Local\\Dropbox\\instance6'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\Dropbox.exe'
real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\241.4.4853\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files\\WindowsApps\\DropboxInc.Dropbox_241.4.4853.0_x64__xbfy0k16fey96\\241.4.4853\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\amir.dar\AppData\Local\Temp
TEMP: C:\Users\amir.dar\AppData\Local\Temp
tempdir: 'C:\\Users\\amir.dar\\AppData\\Local\\Temp'
real_path='C:\\Users\\amir.dar\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 6945, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 1040, in result
File "desktop/dropbox/sync_root/manager.py", line 382, in create_root
File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register
File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register
PermissionError: [WinError -2147024891] Access is denied
So, i've uninstalled the app and deleted the registery key (used chatgpt for those steps)
now, i can't reintall the app
1 Reply
- Hannah
Dropbox Community Moderator
Hey dardar4, thanks for bringing this to our attention.
Let's get right to it!
Are you on a free Basic account and have more than 3 devices linked to your account already?
That might be a reason why you're getting this error, so you can check your linked devices at the bottom of this page and unlink any you don't need.
Also, how about the Microsoft store version of the app mentioned on the pop-up window? Have you previously installed it and is it still installed on your computer?
Let me know and we'll go from there.
