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dupecoop's avatar
dupecoop
Explorer | Level 3
4 years ago

Can't seem to be able to uninstall Dropbox

I'm having problems with Dropbox on my PC running Windows 10.

 

I need to uninstall and reinstall but nothing I try allows me to uninstall Dropbox.

 

I tried the traditional ways and got the 'uninstallation failed' prompt every time.

 

I also went into the Program folder and tried the Dropbox Uninstaller app there. Didn't work.

 

What else might I try?

desktop
Uninstall

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  • dupecoop's avatar
    dupecoop
    Explorer | Level 3
    4 years ago

    Thanks Walter.

     

    Exactly the same thing happens when trying to install with the installer from that link.

     

    The green Dropbox Installer progress bar just keeps moving from left to right but never advances to the next step.

     

    I even tried it in Safe Mode. Same thing happens.

     

    And, again, when I try to uninstall Dropbox I get a 'failed' prompt.

     

    Strange, because Dropbox had worked well on this laptop for years. This issue started suddenly and I hadn't installed anything new.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the additional information dupecoop - much appreciated!
     

    May I send you an email to have a further look internally at this point?

  • dupecoop's avatar
    dupecoop
    Explorer | Level 3
    4 years ago

    Yes, please. Thanks Walter.

     

    Do you have access to my email address? If not, please provide yours so I can email it to you.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No need to dupecoop - I've just sent you an email to the email address that's associated with your profile here on our Community.

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

  • blaumar00's avatar
    blaumar00
    Explorer | Level 4
    8 months ago

    Got exactly the same issue. Do you mind to share the fix?.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey blaumar00 - sorry to hear you're having issues with this.

    Can you please clarify your computer's OS version and send us a screenshot of any errors (or the last screen) you're getting? 

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