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Can't start Dropbox
I'm getting an error message that Dropbox can't start on my Mac (running macOS Monterey). I tried an advanced reinstall of Dropbox to no avail. Here's the error text. Any help would be so appreciated!
bn.BUILD_KEY: Dropbox
bn.VERSION: 136.4.4345
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: bf0e1723-6a61-5d9c-8a4b-5d750c5de6b2
pid: 832
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Dan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan', pw_dir='/Users/Dan', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Dan', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Dan', pw_dir='/Users/Dan', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Dan'
appdata: '/Users/Dan/.dropbox/instance1'
real_path='/Users/Dan/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/Dan/Dropbox'
real_path='/Users/Dan/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/g9/xrqkt7ys0plfw713vkvnff4r0000gn/T'
real_path='/private/var/folders/g9/xrqkt7ys0plfw713vkvnff4r0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 826, in wrapper
File "dropbox/client/main.pyc", line 6588, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6136, in _init_components_for_account
File "dropbox/client/main.pyc", line 6060, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 214, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 518, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
17 Replies
Replies have been turned off for this discussion
Buonasera, qualcuno può aiutarmi? Ho installato dropbox su windows11 ma non riesco ad avviarlo.....come posso risolvere? Non mi compare nessun messaggio di errore, lo vedo fra le applicazioni ma poi non si apre.
Fino ad un paio di giorni fa funzionava, poi è comparso questo simbolo (sembra una scatolina marrone) accanto ai file e non sono più riuscita nè ad aprire nè a sincronizzare i file su dropbox. Quindi l'ho disinstallato e reinstallato ma niente 😕
- Megan
Dropbox Community Moderator
Ciao AdeleFab e giuliavargiu!
Suggerirei di seguire entrambi questi passaggi per eseguire una reinstallazione avanzata del dispositivo.
Inoltre, Giulia, l'icona che hai postato sopra non sembra essere correlata a Dropbox. Forse hai altre app di terze parti sul tuo dispositivo?
Tienimi aggiornato sui risultati.
---
Hi there, AdeleFab & giuliavargiu!
I'd suggest that you both follow these steps in order to perform an advanced re-install of the device.
Also, Giulia, the icon you posted above doesn't seem to be a Dropbox related one. Maybe you have any other third-party apps on your device?
Keep me posted on the results. - Rich
Super User II
giuliavargiu wrote:
ho installato dropbox su pc con windows 11 ma dopo qualche giorno è comparso un simbolo strano accanto ai file , una specie di scatola marrone che mi impediva di aprire e vedere i file, inoltre si era fermata la sincronizzazione.
Quella non è un'icona Dropbox. È da Microsoft OneDrive. Probabilmente hai onedrive e Dropbox cercando di sincronizzare gli stessi file e stanno interferendo tra loro. Non è una buona idea avere due servizi di sincronizzazione che sincronizzano gli stessi file.
Carissima,
ho provato la reinstallazione avanzata ma non è cambiato nulla ahimè
😞
continua a comparire il messaggio di errore con quanto segue:
bn.BUILD_KEY: Dropbox
bn.VERSION: 144.4.4491
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: dabd3e21-4a30-419f-a221-31953c1de4d6
pid: 13564
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.541.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.541.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\adyfa\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\adyfa\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\adyfa\\Dropbox'
real_path='C:\\Users\\adyfa\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\144.4.4491\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\144.4.4491\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\adyfa\AppData\Local\Temp
TEMP: C:\Users\adyfa\AppData\Local\Temp
tempdir: 'C:\\Users\\adyfa\\AppData\\Local\\Temp'
real_path='C:\\Users\\adyfa\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 840, in wrapper
File "dropbox\client\main.pyc", line 6649, in finish_dropbox_boot
File "dropbox\client\message_queue.pyc", line 311, in _wrapped
File "dropbox\client\main.pyc", line 6183, in _init_components_for_account
File "dropbox\client\main.pyc", line 6107, in create_sync_engine
File "dropbox\sync_engine_boundary\factory.pyc", line 218, in make_sync_engine
File "dropbox\sync_engine\nucleus\classic_client\sync_engine.pyc", line 261, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\modern_client.pyc", line 258, in __init__
File "dropbox\sync_engine\nucleus\classic_client\modern_client\base.pyc", line 246, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 219, in __init__
File "dropbox\sync_engine\nucleus\classic_client\thin_adapter\in_proc.pyc", line 531, in _init_new_engine_locked
File "dropbox\sync_engine\nucleus\thin_client\client.pyc", line 134, in __init__
File "desktop\extensions\nucleus\nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Marking Nucleus cache directory as ignored |>> Opening xattr |>> Opening ADS |>> ACCESS_DENIED |>> Permission denied"- Assolutamente si,
Anzi grazie mille
