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Forum Discussion
Can't start the Dropbox app on my new Windows device. Nothing happens.
Application Affected
Dropbox
Device
HP generic, new, laptop
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
Can't really tell since it won't start
Question or Issue
Have been using Dropbox for years. Recently had to get a new laptop because of work issues. I downloaded the app from dropbox.com. It installs just fine. When I start it and press the login button, it very briefly starts a hidden terminal session. The terminal closes almost instantly without displaying its window (therefore I can't see what it tries to do) and then nothing more happens. It will not even display the login window (username/password). Tried reboots and starting the application with administrator privilegies. Doesn't work. No error messages. Works just fine on my other computers, but this is the one I travel with which is a problem.
One thought is that the installer tries to access the Edge browser or its dependencies, which I don't have installed (optional in the EU).
Please help!
1 Reply
- Megan
Dropbox Community Moderator
Hey there, FredG2, welcome to our Community!
That sounds odd indeed.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If so, could you try temporarily disable them to see if that helps?
While you're at it, could you try downloading the Windows offline installer from this page too? If this doesn't work either, we might need to follow up with an advanced reinstall in order to hopefully remedy this issue.
Let me know of any updates!
