Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Can't start the Dropbox desktop app. I'm getting a permission error.
bn.BUILD_KEY: Dropbox bn.VERSION: 232.4.5988 bn.constants.WINDOWS_SHELL_EXT_VERSION: 86 bn.is_frozen: True machine_id: f03ac1fc-b2fe-4ff2-b41c-930d88260d2a pid: 25292 cwd: 'C:\\Program Files (x86)\\Dropbox\\Client' real_path='C:\\Program Files (x86)\\Dropbox\\Client' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\bobbi\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\bobbi\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\Users\\bobbi\\Dropbox' real_path='C:\\Users\\bobbi\\Dropbox' mode=0o40555 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\232.4.5988\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\232.4.5988\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\bobbi\AppData\Local\Temp TEMP: C:\Users\bobbi\AppData\Local\Temp tempdir: 'C:\\Users\\bobbi\\AppData\\Local\\Temp' real_path='C:\\Users\\bobbi\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 1092, in wrapper File "desktop/dropbox/client/main.py", line 8630, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 338, in _wrapped File "desktop/dropbox/client/main.py", line 7914, in _init_components_for_account File "desktop/dropbox/client/main.py", line 7822, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 237, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 264, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 324, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 279, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 244, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 622, in _init_new_engine_locked File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 173, in __init__ File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to initialize dbx cache directory |>> Getting handle to root |>> NtSetBasicInformation syscall: new handle |>> ACCESS_DENIED |>> FSErrorCode::PermissionDenied"
Processor Intel(R) Core(TM) Ultra 9 285H (2.90 GHz)
Installed RAM 32.0 GB (31.5 GB usable)
Device ID 0F406BF8-54B8-4BB9-8A61-B3FCA5E88277
Product ID 00342-21414-66184-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
Question or Issue
I have tried every suggestion and still cannot get Dropbox to load.
1 Reply
- Megan
Dropbox Community Moderator
Hi bobbiebrown, let's jump right into this!
As a first step, can you make sure that you don't use any 3rd party security software?
Please keep an eye out for one called ESET since it might be causing the issue. More specifically a feature called Host-based Intrusion Prevention System (HIPS)
If this doesn't work can you take a look at this thread and the troubleshooting suggestions on it and let us know if they help in your case as well? It looks like a very similar issue, with the same error.Let me know more, and we'll take it from there!
