Forum Discussion

cassidyfalk's avatar
cassidyfalk
New member | Level 2
10 days ago

Can't sync my account after going from a team account to a personal one

Application Affected


(Can't Sync Dropbox Account)
Device
(HP Computer)
Operating System/Browser (if using the web)
(Windows 11)
Dropbox App Version (if using the app)
(545.2.2 - found in app settings or About section)

Question or Issue
Hello,

I recently changed my business teams Dropbox account to a personal account. Since doing that, an error message keeps popping up on my computer. The error says,

Dropbox

Can't sync Dropbox account

Your account stopped syncing during an update because some files are being used by other applications:

C:NUsers\ Marketing\sbirconstruction Dropbox

Close all open files and applications and select Try Again to sync your files.

You can quit Dropbox to close this dialog, but you must open the Dropbox app again to sync your files.

Try Again

How do I fix this and why is it popping up?

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 hours ago

    Hey cassidyfalk!

    Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 
     

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