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domstefis's avatar
domstefis
Explorer | Level 3
2 years ago

Capture - Super Slow on M1 MacBook Air

All,

 

I've just installed Capture on my M1 MacBook Air and have to say it has massive latency issues in the UI, while recording and also the recorded video has issues in terms of video and audio are not in sync. When I open the app it already takes forever. Then while recording you see latency issues while moving the mouse or typing on the keyboard. And in the final video the audio and video are not in sync, as well as the webcam recorded.

 

Any ideas about this?

 

Thanks a lot,

Dominik

Dropbox Capture
Install

17 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey NiFu, can we actually send you an email, so we can take a closer look at your issue?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey NiFu, before I send you an email and assuming that you're also using the Capture app, have you tried uninstalling and reinstalling it, to see if that helps?

  • NiFu's avatar
    NiFu
    Explorer | Level 4
    2 years ago

    Hi Hannah, we did it but we still encounter some troubles. Do you have an other solution? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi NiFu, as there isn't another available solution we're going to contact you via email. Would it be possible to reach out to the email associated with your forum profile?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi NiFu! Please reply back to my email, when you get the chance, and we’ll go from there.

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