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Forum Discussion
Ian R.2
11 years agoNew member | Level 1
changed home folder name, now db will not start
On my Mac I changed my home folder/user name folder. Now, when dp starts, it attempts to change permissions on the original home folder, which no longer exists, and then exits. Is there a way to tell dp that this folder no longer exists, and to move to the new.
Thanks for any assist.
Hi Ian,
You'd need to do a complete reinstall in order to fix this. First, make sure you save and quit ALL programs that access files in the Dropbox folder.
- Download the newest version:
- Stop Dropbox (If needed):
- Click the Dropbox icon in the menu bar at the top of your screen - Click on the gear icon in the Notifications panel and select 'Quit Dropbox'- Delete Dropbox meta-data folder:
- To delete this folder open a Terminal (Located at /Applications/Utilities/Terminal for Mac OS) - Copy and paste the following lines into the Terminal and press RETURN: mv ~/.dropbox ~/.Trash/dropbox.old mv ~/.dropbox-master ~/.Trash/dropbox-master.old - This will move the folder to the Trash and make it visible. Please note that you could see an error message regarding the existence of the folder ".dropbox-master" when you run the last of the lines above. This is completely normal and you can go on with the next step.- Delete the Dropbox Contextual Menu Item Plugin
- Open the Finder and select Go to folder... from the Go menu (or press Shift-Command-G) - A dialog box should appear. Now copy and paste the following line into the box and press the return key: /Library/ - Finally drag the DropboxHelperTools folder to the Trash and enter your Administrator password if prompted to complete this action.- Reinstall the Dropbox desktop application
- Open the Dropbox .dmg file and double click the Dropbox icon. - Dropbox should appear in your menu bar. - Relink your account.I hope this helps!
31 Replies
Replies have been turned off for this discussion
- Stephanos K.10 years agoNew member | Level 1
Please, could we have a similar guide for Windows? I'm having the same problem but all the other threads i found are not useful/relevant
Thanks!
- Stefanie10 years ago
Dropbox Staff
Hi Stephanos,
Can you please let me know what kind of error message you are getting when trying to start Dropbox after this name change of the user folder on Windows?
Thanks.
- Stephanos K.10 years agoNew member | Level 1
Sofia,
Apologies, i misread the earlier post and realized the error was not applicable to my case. I made a new thread in the following link:
- Jifei S.10 years agoNew member | Level 1
Thanks Sofia. Works for me on ubuntu. @Sofia
- Gabriel K.210 years agoNew member | Level 1
Thanks a million! This helped me getting DB to start up again.
- Simon P.810 years agoNew member | Level 1
Thank you Sofia, worked perfectly!
- Teddy10 years agoNew member | Level 2
Does this solution erase the huge dropbox folder on my drive?
My internet connection is slow and I sure don't want to redownload all those files.
Also - why wouldn't "repair permissions" fix this?
How I got here - all I did was do a Security Update and update printer driver (suggested by App Store). Same hard drives, same everything else. Yosemite 10.10.5.
- simontaubert9 years agoNew member | Level 2
This saved my day, thank you!
- stacy a.9 years agoNew member | Level 2"No such file or directory" is the message on terminal for the first step
Help! - Zed9 years ago
Dropbox Staff
Hey stacy a. , is your Dropbox folder in its default location ( for example /Users/username/Dropbox ) or in another location?
Thanks!
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