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Dr.Shannon's avatar
Dr.Shannon
New member | Level 1
11 years ago
Solved

Click on Dropbox Icon Does Not Open Folder

When I click on the Dropbox icon in the system tray, it usually launches the folder. However, as of this morning, both of my computers will not respond when I double click on the Dropbox icon in the system tray. I have to go to the desktop and click on the folder. I would like to be able to click on the icon in the system tray to open the Dropbox folder. Is this still possible?

desktop
Setting up the apps
  • Rich's avatar
    Rich
    10 years ago

    That feature has disappeared!

    That feature has not disappeared. Double-clicking the Dropbox icon in the system tray (Windows) or menu bar (Mac) still opens the Dropbox folder. A single-click will open the Dropbox app.

    If this isn't happening for you, download the latest release and uninstall/reinstall.

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  • gail c.1's avatar
    gail c.1
    New member | Level 1
    10 years ago

    Dropbox is not opening with a single click or double. Whats going on?

     

  • gail c.1's avatar
    gail c.1
    New member | Level 1
    10 years ago

    Dropbox is not opening with a single click or double. Whats going on?

     

  • Rick_M's avatar
    Rick_M
    Experienced | Level 13
    10 years ago

    That feature has disappeared! I recommend using a desktop; shortcut to your dropbox-folder.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 years ago

    That feature has disappeared!

    That feature has not disappeared. Double-clicking the Dropbox icon in the system tray (Windows) or menu bar (Mac) still opens the Dropbox folder. A single-click will open the Dropbox app.

    If this isn't happening for you, download the latest release and uninstall/reinstall.

  • seckhoff's avatar
    seckhoff
    New member | Level 2
    8 years ago

    This change to Dropbox essentially ruined it for me.

    I can no longer drag a folder to Dropbox. It accepts only individual files.

    What were you thinking?

  • seckhoff's avatar
    seckhoff
    New member | Level 2
    8 years ago

    It's true---it's almost unusable now. Can't drag a folder to Dropbox, just individual files. For someone like me, who manipulates a lot of complicated graphics archive, it's a nonstarter now.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey seckhoff, 
     
    Thanks for reaching out on the Dropbox Community regarding this matter & I’ll do my best to investigate with you! 
     
    Would you mind sending in some more details on the behavior, so that we work on that together? 
     
    • Are you receiving any error messages? 
    • Could you let me know the steps you’re following, so as to reproduce on my end? 
    Thanks again & I’ll be awaiting your next message here!
     
    [This thread is now closed. If you have a similar or new question, you can ask here]

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