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ab303's avatar
ab303
Helpful | Level 5
3 years ago

CloudStorage Folder on Mac - Duplicate Dropbox Folders

I have recently updated Dropbox to the latest version (v172.4.7555) whereby the location of my Dropbox folder has moved to the 'CloudStorage' folder within Library on Mac OS (Ventura 13.3.1).   F...
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Mac
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear about this, TimReid.

 

Has the migration finished on your computer?

 

If you hover over the Dropbox icon in your menu bar, what's the sync status and version of the app?

 

And what's your computer's OS version?

TimReid's avatar
TimReid
Helpful | Level 5
3 years ago

Hey Hannah,

 

Sync status is 'your files are up to date' on both of my two computers. I removed all other linked devices. Both computers are on the latest Mac OS (Ventura 13.4.1)

 

Do you think I'm free to delete the older copy?

 

Thanks,

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tim! Hope it’s OK to jump in. 

     

    If you open the old Dropbox folder that you see, what’s located inside it? Does it have the exact same files as the other folder?

    • TimReid's avatar
      TimReid
      Helpful | Level 5
      3 years ago

      Hey Nancy, for sure, that's fine.

       

      So having a quick comparison, the older one seems to have a lot less in the root folder, even though it takes up more space— but I think that's to do with me having to do 'online only' to free up some space. The newer one also resembles the Dropbox folder on my other computer, so I'm 99% certain that's the right one, I just don't know if things got stuck in the transfer.

       

      I should also mention that I found this problem using Omni Disk Sweeper, which told me I'm using 918GB out of a possible 500GB... so that's interesting 😕 

       

      I think I'm going to back up the old folder and then delete as a user above mentioned, but let me know if you have any advice.

       

      Thanks!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Before you delete anything, Tim, can you make sure that you have all your files saved in your account online?

         

        If you could also send us a screenshot of both the old and the new Dropbox folder, to compare, it would be really helpful.

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