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Sleepless Digital's avatar
Sleepless Digital
Helpful | Level 6
3 years ago
Solved

Constant "Permission to update" request on Windows

Getting a "permission to update" request from Windows (10 Pro) about every 30 minutes. Regardless of me clicking yes, or cancel, the request pops up all the time. Any ideas?

desktop
Dropbox Pro
Error Messages
windows
  • Sleepless Digital's avatar
    Sleepless Digital
    2 years ago

    Hi Adrian-

    I ended up having to uninstall/reinstall DB. I timed it for some downtime because the re-syncing took about 8 hours, but it did fix the issue. I hope it works for you. - Cheers-

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Adrian O - thanks for bringing this to our attention.

     

    Can you please clarify your device's exact OS version and the version of the Dropbox desktop app you've installed there?

     

    A screenshot of the requests you get would also help, so feel free to include one in your next reply.

  • Sleepless Digital's avatar
    Sleepless Digital
    Helpful | Level 6
    2 years ago

    Hi Adrian-

    I ended up having to uninstall/reinstall DB. I timed it for some downtime because the re-syncing took about 8 hours, but it did fix the issue. I hope it works for you. - Cheers-

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