We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
sfareg
9 months agoExplorer | Level 4
'Could not start Dropbox' error on Mac 15.3.2
When I boot up my Mac, it always displays this error message:
“Could not start Dropbox.”
This error might be temporary, so please restart Dropbox.
For more information, click the help button.
...
Nancy
Dropbox Community Moderator
6 months agosfareg, are you able to hover over the small Dropbox icon in your menu bar? If yes, what’s the current app version it reports?
sfareg
6 months agoExplorer | Level 4
228.3.5423
- Megan6 months ago
Dropbox Community Moderator
Hey sfareg, let me jump in here!
It seems that you're using our beta version of the Dropbox desktop app at the moment.
Can you visit your account settings online, and turn "Early access" to off? Once you do that, please try uninstalling the app, and reinstalling again using this link.
- Jay6 months ago
Dropbox Community Moderator
Hi sfareg, just checking to see if you saw our last reply.
If you still need any help, feel free to reach out to us again.
If your issue has been solved, let us know what worked for you!- sfareg6 months agoExplorer | Level 4
Till now not solved
- Jay6 months ago
Dropbox Community Moderator
Thanks for the update. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!