Forum Discussion

Sergiolopezfineart's avatar
Sergiolopezfineart
Explorer | Level 4
3 years ago

"Couldn't complete setup" error message when setting up Dropbox Backup

If I click "try again" it just continues to give me the same error. The previous screen was this: If I click "not right now," it just sends me to my Dropbox folder on my computer.
desktop
Dropbox Backup
Error Messages
Setting up the apps
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Sergiolopezfineart, which OS do you currently use? 

 

Also, I would like for you to locate your Dropbox icon, next to your WiFi and hover your mouse there. You should be able to see the version of the app there. Can you check, and let me know? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Sergiolopezfineart, thanks for clarifying that for us.

     

    Would it be OK if we reached out via email to have a further look internally at this point?

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